Despite the rollout of the "Horizon update" and instructions for Know Your Customer (KYC) validation and two-factor authentication (2FA), numerous users report encountering empty wallets, failed 2FA verifications, and non-responsive Pi Browser functionalities. Many pioneers, who have diligently mined Pi coins for years, find their balances not displaying or their migration stuck at various stages, including the crucial Step 9 of the mainnet checklist. Complaints on social media platforms like X (formerly Twitter) and Reddit highlight prolonged waiting times and a lack of specific timelines from the core team, fueling exasperation among the community.
The growing technical deadlock is exacerbated by suspicions surrounding a large crypto wallet, reportedly holding 276.56 million Pi, speculated by some to be controlled by the Pi Foundation. This concentration of tokens raises questions about transparency and decentralization, further deepening distrust among users. As one user, Haifeng Chen, expressed on X, "Give me the damn $Pi. I've worked hard for six years. You still haven't mapped it. Why this constant delay?" The proliferation of fake wallets, phishing sites, and app clones has worsened the confusion, with even users relying on official tools encountering persistent errors.
While the Pi Core Team acknowledges these issues and aims to address them before the next migration phase scheduled for June 28, 2025, the vague communication and lack of concrete resolutions are testing the loyalty of its user base. The ongoing problems threaten the project's credibility and the patience of its most dedicated contributors, posing a significant challenge to the future growth and adoption of the Pi Network.